BT Vision

A month ago we decided to take up BT's offer of £14 per month for two TV packages, free connection and a free BT Vision box.
The first three months are half price so it was a much better deal than that offered by Sky which has become "Repeat City".
We were watching what we thought was a recent edition of Night Cops recently and it showed a clip of Beckham playing for Man Utd.

The VBT Vision box arrived on time and was very easy to set up.
But we were also given the new black Home Hub 2.0 which we were told works better with BT Vision than the 1.5 hub we already had.
After three days of constant disconnection problems we discovered the new hub is faulty.
A quick Google search will show that many people are having the same problem.
It appears a batch of the new hubs are sub standard.
BT have promised us a replacement so we are now waiting for this to arrive.
As we have had so many problems this year we have been given a direct email address for one of the tech guys so all we have to do now is send an email whenever we have problems.
I fired off an email yesterday and got a reply a couple of hours later, it took two minutes to explain the problem and for the tech guy to agree the hub was faulty.
Compare this with my call to Mumbai yesterday when I found my user name for the Home Hub Manager was not recognised.
I was on the phone for a good 30 minutes.
All I needed was my user name which for some reason had been changed by BT.
But the guys in Mumbai work from a script so I had to reset the hub, then power it down then reset it to Factory Defaults to resolve the issue when all I needed was the user name.
The guy wanted to access my PC by Remote Access but I declined.
No way I want those guys messing around on my desktop.

I needed to use the Hub Manager to change my wireless channel, my wireless connection has been very poor recently which we suspect is something to do with the factory nearby.
Changing wireless channels can generally resolve this problem.
We are currently using Channel 3 and have seen a vast improvement.

I have to be honest and say that if Cable was available in this area we would have signed up months ago. But there are no plans to introduce cable to this area so we are stuck with BT.
As all our problems have been "Line" related changing ISP's is not an option.
We are still reliant on BT for the line whoever we go with.