Last week I signed up with BT Fon so that I can use my laptop anywhere.
As we are signed up with Option 3 this service is free and unlimited.
This would be great if I could actually use it.
Today I tried to connect to BT Fon and found my E Mail Address rejected.
Despite the fact I received a confirmation message from BT Fon to that email address which is our primary email address.
I called the BT Fon helpline who insisted it was a problem they were unable to help with.
To cut a long story short I was passed through 5 different dept's, eventually ending up back where I started, the BT Fon Helpline.
Once again some guy called Chris who I'd already spoken to, informed me he was unable to help.
I slammed the phone down in disgust and lodged a complaint with BT.
I eagerly await a response.
Wednesday, 2 December 2009
Saturday, 21 November 2009
BT Vision
A month ago we decided to take up BT's offer of £14 per month for two TV packages, free connection and a free BT Vision box.
The first three months are half price so it was a much better deal than that offered by Sky which has become "Repeat City".
We were watching what we thought was a recent edition of Night Cops recently and it showed a clip of Beckham playing for Man Utd.
The VBT Vision box arrived on time and was very easy to set up.
But we were also given the new black Home Hub 2.0 which we were told works better with BT Vision than the 1.5 hub we already had.
After three days of constant disconnection problems we discovered the new hub is faulty.
A quick Google search will show that many people are having the same problem.
It appears a batch of the new hubs are sub standard.
BT have promised us a replacement so we are now waiting for this to arrive.
As we have had so many problems this year we have been given a direct email address for one of the tech guys so all we have to do now is send an email whenever we have problems.
I fired off an email yesterday and got a reply a couple of hours later, it took two minutes to explain the problem and for the tech guy to agree the hub was faulty.
Compare this with my call to Mumbai yesterday when I found my user name for the Home Hub Manager was not recognised.
I was on the phone for a good 30 minutes.
All I needed was my user name which for some reason had been changed by BT.
But the guys in Mumbai work from a script so I had to reset the hub, then power it down then reset it to Factory Defaults to resolve the issue when all I needed was the user name.
The guy wanted to access my PC by Remote Access but I declined.
No way I want those guys messing around on my desktop.
I needed to use the Hub Manager to change my wireless channel, my wireless connection has been very poor recently which we suspect is something to do with the factory nearby.
Changing wireless channels can generally resolve this problem.
We are currently using Channel 3 and have seen a vast improvement.
I have to be honest and say that if Cable was available in this area we would have signed up months ago. But there are no plans to introduce cable to this area so we are stuck with BT.
As all our problems have been "Line" related changing ISP's is not an option.
We are still reliant on BT for the line whoever we go with.
The first three months are half price so it was a much better deal than that offered by Sky which has become "Repeat City".
We were watching what we thought was a recent edition of Night Cops recently and it showed a clip of Beckham playing for Man Utd.
The VBT Vision box arrived on time and was very easy to set up.
But we were also given the new black Home Hub 2.0 which we were told works better with BT Vision than the 1.5 hub we already had.
After three days of constant disconnection problems we discovered the new hub is faulty.
A quick Google search will show that many people are having the same problem.
It appears a batch of the new hubs are sub standard.
BT have promised us a replacement so we are now waiting for this to arrive.
As we have had so many problems this year we have been given a direct email address for one of the tech guys so all we have to do now is send an email whenever we have problems.
I fired off an email yesterday and got a reply a couple of hours later, it took two minutes to explain the problem and for the tech guy to agree the hub was faulty.
Compare this with my call to Mumbai yesterday when I found my user name for the Home Hub Manager was not recognised.
I was on the phone for a good 30 minutes.
All I needed was my user name which for some reason had been changed by BT.
But the guys in Mumbai work from a script so I had to reset the hub, then power it down then reset it to Factory Defaults to resolve the issue when all I needed was the user name.
The guy wanted to access my PC by Remote Access but I declined.
No way I want those guys messing around on my desktop.
I needed to use the Hub Manager to change my wireless channel, my wireless connection has been very poor recently which we suspect is something to do with the factory nearby.
Changing wireless channels can generally resolve this problem.
We are currently using Channel 3 and have seen a vast improvement.
I have to be honest and say that if Cable was available in this area we would have signed up months ago. But there are no plans to introduce cable to this area so we are stuck with BT.
As all our problems have been "Line" related changing ISP's is not an option.
We are still reliant on BT for the line whoever we go with.
Tuesday, 28 July 2009
BT Sucks Worse Than Ever Before
Today was the final straw with BT.
Yesterday I went to my PC to check my emails and found I was unable to connect to the mail server.
I've had this problem in the past and assumed it was just a glitch.
I decided to try again later.
When I still couldn't access the email server via Outlook I tried to do it online via BT Yahoo.
This time I was told my email address didn't exist.
I called BT immediately as this is my primary email, account and I receive emails from Mcmillan Cancer Nurses to the address in question as well as other important stuff.
I was informed the account had been barred.
No warning, no explanation, nothing.
24 hours later after being given three numbers to call the email account is still barred and nobody seems to know why.
All I want from BT is an explanation as to why the account has been barred and for the person responsible to apologise and put the situation right.
But trying to discuss the problem with somebody who has a very poor grasp of English just adds to the frustration.
As ISP's go I still believe BT are the most reliable but when you have a problem they are simply the worlds worst at dealing with it.
Customer Service just isn't their priority.
Yesterday I went to my PC to check my emails and found I was unable to connect to the mail server.
I've had this problem in the past and assumed it was just a glitch.
I decided to try again later.
When I still couldn't access the email server via Outlook I tried to do it online via BT Yahoo.
This time I was told my email address didn't exist.
I called BT immediately as this is my primary email, account and I receive emails from Mcmillan Cancer Nurses to the address in question as well as other important stuff.
I was informed the account had been barred.
No warning, no explanation, nothing.
24 hours later after being given three numbers to call the email account is still barred and nobody seems to know why.
All I want from BT is an explanation as to why the account has been barred and for the person responsible to apologise and put the situation right.
But trying to discuss the problem with somebody who has a very poor grasp of English just adds to the frustration.
As ISP's go I still believe BT are the most reliable but when you have a problem they are simply the worlds worst at dealing with it.
Customer Service just isn't their priority.
Saturday, 11 July 2009
BT Sucks
Around three months ago I started experiencing connection problems.
After everything else failed BT sent me a replacement hub.
Unfortunately the problems continued.
At the time it wasn't too bad, we just lost connection occasionally, so rather than run up a ridiculous phone bill trying to explain the problem to some guy in Mumbai whose English wasn't good, we just put up with it.
There was no point changing ISP's as the problem lies with our local exchange.
There have been many problems in this area and we were one of the last to be offered broadband. This was due to our local exchange being too far away and some modifications had to be made.
Ten days ago our connection started dropping every two or three minutes.
And true to form BT's Customer Service failed miserably.
After numerous calls to BT they finally agreed to send an engineer on Wednesday last.
After two hours during which the engineer ran numerous diagnostic tests he could find no problem. This came as no surprise as we both knew the problem lies with the exchange.
We expected the engineer to go to the exchange and locate the problem, this didn't happen.
We continued to lose connection every few minutes.
On thursday I called BT yet again and, after having to repeat my telephone number three times, and then being told to reset the hub yet again, I insisted on speaking to a supervisor.
This time I was told that there was an outage in the area which would be fixed within 24 hours.
48 hours later I'm still losing connection every few minutes.
Thirty minutes ago I emailed a complaint to BT and they called me ten minutes later.
Surprise, surprise, they are sending the engineer back to my home to test the line yet again.
I've been with BT for around six years and until now have not had a problem.
In fact I've always advised my friends to use BT as they are the most reliable ISP.
Unfortunately, when things go wrong and you look to BT for help, I have to say that BT sucks.
After everything else failed BT sent me a replacement hub.
Unfortunately the problems continued.
At the time it wasn't too bad, we just lost connection occasionally, so rather than run up a ridiculous phone bill trying to explain the problem to some guy in Mumbai whose English wasn't good, we just put up with it.
There was no point changing ISP's as the problem lies with our local exchange.
There have been many problems in this area and we were one of the last to be offered broadband. This was due to our local exchange being too far away and some modifications had to be made.
Ten days ago our connection started dropping every two or three minutes.
And true to form BT's Customer Service failed miserably.
After numerous calls to BT they finally agreed to send an engineer on Wednesday last.
After two hours during which the engineer ran numerous diagnostic tests he could find no problem. This came as no surprise as we both knew the problem lies with the exchange.
We expected the engineer to go to the exchange and locate the problem, this didn't happen.
We continued to lose connection every few minutes.
On thursday I called BT yet again and, after having to repeat my telephone number three times, and then being told to reset the hub yet again, I insisted on speaking to a supervisor.
This time I was told that there was an outage in the area which would be fixed within 24 hours.
48 hours later I'm still losing connection every few minutes.
Thirty minutes ago I emailed a complaint to BT and they called me ten minutes later.
Surprise, surprise, they are sending the engineer back to my home to test the line yet again.
I've been with BT for around six years and until now have not had a problem.
In fact I've always advised my friends to use BT as they are the most reliable ISP.
Unfortunately, when things go wrong and you look to BT for help, I have to say that BT sucks.
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