Today was the final straw with BT.
Yesterday I went to my PC to check my emails and found I was unable to connect to the mail server.
I've had this problem in the past and assumed it was just a glitch.
I decided to try again later.
When I still couldn't access the email server via Outlook I tried to do it online via BT Yahoo.
This time I was told my email address didn't exist.
I called BT immediately as this is my primary email, account and I receive emails from Mcmillan Cancer Nurses to the address in question as well as other important stuff.
I was informed the account had been barred.
No warning, no explanation, nothing.
24 hours later after being given three numbers to call the email account is still barred and nobody seems to know why.
All I want from BT is an explanation as to why the account has been barred and for the person responsible to apologise and put the situation right.
But trying to discuss the problem with somebody who has a very poor grasp of English just adds to the frustration.
As ISP's go I still believe BT are the most reliable but when you have a problem they are simply the worlds worst at dealing with it.
Customer Service just isn't their priority.
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