Today was the final straw with BT.
Yesterday I went to my PC to check my emails and found I was unable to connect to the mail server.
I've had this problem in the past and assumed it was just a glitch.
I decided to try again later.
When I still couldn't access the email server via Outlook I tried to do it online via BT Yahoo.
This time I was told my email address didn't exist.
I called BT immediately as this is my primary email, account and I receive emails from Mcmillan Cancer Nurses to the address in question as well as other important stuff.
I was informed the account had been barred.
No warning, no explanation, nothing.
24 hours later after being given three numbers to call the email account is still barred and nobody seems to know why.
All I want from BT is an explanation as to why the account has been barred and for the person responsible to apologise and put the situation right.
But trying to discuss the problem with somebody who has a very poor grasp of English just adds to the frustration.
As ISP's go I still believe BT are the most reliable but when you have a problem they are simply the worlds worst at dealing with it.
Customer Service just isn't their priority.
Tuesday, 28 July 2009
Saturday, 11 July 2009
BT Sucks
Around three months ago I started experiencing connection problems.
After everything else failed BT sent me a replacement hub.
Unfortunately the problems continued.
At the time it wasn't too bad, we just lost connection occasionally, so rather than run up a ridiculous phone bill trying to explain the problem to some guy in Mumbai whose English wasn't good, we just put up with it.
There was no point changing ISP's as the problem lies with our local exchange.
There have been many problems in this area and we were one of the last to be offered broadband. This was due to our local exchange being too far away and some modifications had to be made.
Ten days ago our connection started dropping every two or three minutes.
And true to form BT's Customer Service failed miserably.
After numerous calls to BT they finally agreed to send an engineer on Wednesday last.
After two hours during which the engineer ran numerous diagnostic tests he could find no problem. This came as no surprise as we both knew the problem lies with the exchange.
We expected the engineer to go to the exchange and locate the problem, this didn't happen.
We continued to lose connection every few minutes.
On thursday I called BT yet again and, after having to repeat my telephone number three times, and then being told to reset the hub yet again, I insisted on speaking to a supervisor.
This time I was told that there was an outage in the area which would be fixed within 24 hours.
48 hours later I'm still losing connection every few minutes.
Thirty minutes ago I emailed a complaint to BT and they called me ten minutes later.
Surprise, surprise, they are sending the engineer back to my home to test the line yet again.
I've been with BT for around six years and until now have not had a problem.
In fact I've always advised my friends to use BT as they are the most reliable ISP.
Unfortunately, when things go wrong and you look to BT for help, I have to say that BT sucks.
After everything else failed BT sent me a replacement hub.
Unfortunately the problems continued.
At the time it wasn't too bad, we just lost connection occasionally, so rather than run up a ridiculous phone bill trying to explain the problem to some guy in Mumbai whose English wasn't good, we just put up with it.
There was no point changing ISP's as the problem lies with our local exchange.
There have been many problems in this area and we were one of the last to be offered broadband. This was due to our local exchange being too far away and some modifications had to be made.
Ten days ago our connection started dropping every two or three minutes.
And true to form BT's Customer Service failed miserably.
After numerous calls to BT they finally agreed to send an engineer on Wednesday last.
After two hours during which the engineer ran numerous diagnostic tests he could find no problem. This came as no surprise as we both knew the problem lies with the exchange.
We expected the engineer to go to the exchange and locate the problem, this didn't happen.
We continued to lose connection every few minutes.
On thursday I called BT yet again and, after having to repeat my telephone number three times, and then being told to reset the hub yet again, I insisted on speaking to a supervisor.
This time I was told that there was an outage in the area which would be fixed within 24 hours.
48 hours later I'm still losing connection every few minutes.
Thirty minutes ago I emailed a complaint to BT and they called me ten minutes later.
Surprise, surprise, they are sending the engineer back to my home to test the line yet again.
I've been with BT for around six years and until now have not had a problem.
In fact I've always advised my friends to use BT as they are the most reliable ISP.
Unfortunately, when things go wrong and you look to BT for help, I have to say that BT sucks.
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