Around three months ago I started experiencing connection problems.
After everything else failed BT sent me a replacement hub.
Unfortunately the problems continued.
At the time it wasn't too bad, we just lost connection occasionally, so rather than run up a ridiculous phone bill trying to explain the problem to some guy in Mumbai whose English wasn't good, we just put up with it.
There was no point changing ISP's as the problem lies with our local exchange.
There have been many problems in this area and we were one of the last to be offered broadband. This was due to our local exchange being too far away and some modifications had to be made.
Ten days ago our connection started dropping every two or three minutes.
And true to form BT's Customer Service failed miserably.
After numerous calls to BT they finally agreed to send an engineer on Wednesday last.
After two hours during which the engineer ran numerous diagnostic tests he could find no problem. This came as no surprise as we both knew the problem lies with the exchange.
We expected the engineer to go to the exchange and locate the problem, this didn't happen.
We continued to lose connection every few minutes.
On thursday I called BT yet again and, after having to repeat my telephone number three times, and then being told to reset the hub yet again, I insisted on speaking to a supervisor.
This time I was told that there was an outage in the area which would be fixed within 24 hours.
48 hours later I'm still losing connection every few minutes.
Thirty minutes ago I emailed a complaint to BT and they called me ten minutes later.
Surprise, surprise, they are sending the engineer back to my home to test the line yet again.
I've been with BT for around six years and until now have not had a problem.
In fact I've always advised my friends to use BT as they are the most reliable ISP.
Unfortunately, when things go wrong and you look to BT for help, I have to say that BT sucks.
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bt have sucked for years!
ReplyDeletei installed bt broadband just before xmas - they took 2 days extra to fix our exchange to enable it (which meant time off work for nothing...)
and when fitted, no broadband signal. calling support, i was told it would not be working for another 2 weeks due to a national(?) broadband outage. woman told me merry xmas!
calling again, i was able to fix the problem.
however, now i cant switch off bt fon - as they didnt provide me a bt fon password when signing up.
i am seriously considering opening the router and reflashing the firmware to a hacked version to switch off bt fon.
i wish this area supported cable instead!
I had ther same problem with BT Fon.
ReplyDeleteI looked into why cable hasn't being installed in this area and why there are no plans to do so.
I can't get an answer from anybody.